Christina

1. Support
2. ...
3. Agent guide for Support
4. Passing an email to your support address

Hi Kevin, We use 365 here and it works from the desktop, online and in the iphone app - just be sure that the #requester and #assignee are all lower-case, also do not "copy" and paste the requester...

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• Christina
• Création 26 juillet 2017 16:24
• 0 vote

1. Communauté
2. User Tips & Tricks
3. Views: Best Practice

Hi! Is there anyway to have the "your views" sit at the top of the page instead of the "views" list (in the navigation on the left)   Thanks! Christina

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• Christina
• Création 8 février 2017 23:28
• 1 vote

1. Communauté
2. Feedback on Support
3. Ability to forward emails into an existing ticket

+1 on this request for us as well.

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• Christina
• Création 2 février 2017 21:05
• 0 vote

1. Communauté
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

+1 from us also!

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• Christina
• Création 4 août 2016 18:29
• 2 votes