Avatar

Penny Ashley-Lawrence

  • Activité totale
    9
  • Dernière activité
  • Membre depuis
  • Abonné à
    0 utilisateur
  • Abonnés
    0 utilisateur
  • Votes
    1
  • Abonnements
    4

Aperçu des activités

Dernière activité effectuée par Penny Ashley-Lawrence
  • Avatar

    Penny Ashley-Lawrence a créé une publication,

    Removing Bogus Customer Sat Scores

    We have experienced bad customer rating from customers who are not really customers.  Our cusomter/end users are doctors office but sometimes a patient will find us and submit a question.  When we ...

  • Avatar

    Penny Ashley-Lawrence a ajouté un commentaire,

    GOT IT!  Thank you.  Still new to this zendesk thing.  No moments of zen yet.

  • Avatar

    Penny Ashley-Lawrence a ajouté un commentaire,

    I don't have requester as an option.  I have the name and organization at the top but not a field that says "requester".  Should I?  I'll check ticket fields.

  • Avatar

    Penny Ashley-Lawrence a créé une publication,

    Converting Internal Ticket to Client Ticket

    Répondu

    We create internal tickets in ZenDesk on behalf of the client via email to our support team.  This creates the ticket, but the requester in the ticket is our employee and not the client.  How do I ...