Tony Poetz
- Activité totale 19
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Dernière activité effectuée par Tony Poetz-
Tony Poetz a créé une publication,
Global Variables or find/replace in Guide
Hi! Is there a functionality for 'global variables' in Zendesk? For instance, if 100 articles feature the specific term "Web Platform" and an organization decides to change that term to "Cloud Ac...
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Tony Poetz a ajouté un commentaire,
Thank you for the news, Benjamin!
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Tony Poetz a ajouté un commentaire,
Is there a way for a help center manager to moderate article comments from our agents similar to the moderation end-user content? I just stumbled on an article comment from an Agent. The comment i...
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Tony Poetz a ajouté un commentaire,
+1 for basic DITA capabilities. Our software uses specific terms and phrases that occasionally change. When our Product Management department states we now refer to "Resume Parser" as "Resume Proc...
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Tony Poetz a ajouté un commentaire,
We are experiencing a similar issue as initially described above - the numeric article ID in the URL is changing. This URL: https://support.avionte.com/hc/en-us/articles/207359468 changed to: http...
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Tony Poetz a ajouté un commentaire,
+1 toward the hierarchical request. Our current documentation (which we'd migrate to Zendesk if we buy) is hierarchically structured to mirror our product. Most of our current sections are 4-5 leve...