Donato Dileo

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Hi Guys, is it know issue right? Why the Support seems not aware about that and reply to change trigger and we've clarified that the trigger doesn't fix the issue? Please let me know  

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• Donato Dileo
• Création 13 janvier 2020 15:38
• 0 vote

1. Communauté
2. Feedback on Chat
3. Live Chat Spell Check - confirm prior to send

Hi, is there any other way? Grammarly supports only english, and we need some other tool that support italian and other european language   Thanks Donato

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• Donato Dileo
• Création 6 novembre 2019 16:23
• 1 vote

1. Communauté
2. Feedback on Chat
3. Chat log recorded in Zendesk has incorrect Timezone

Is there any news on that? Please need to prioritize!

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• Donato Dileo
• Création 24 octobre 2019 16:45
• 2 votes

1. Communauté
2. Feedback on Chat
3. Feature Request: Adjust Chat Timeout Period

Hi, any news on that? Any WA suggested?

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• Donato Dileo
• Création 24 octobre 2019 14:28
• 0 vote

1. Communauté
2. Feedback on Chat
3. Create new ticket for each chat session

Any WA?

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• Donato Dileo
• Création 24 octobre 2019 14:27
• 1 vote

1. Communauté
2. Feedback on Chat
3. Chat transfer- notification to agent

Hi, any news on this? Best Donato

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• Donato Dileo
• Création 24 octobre 2019 12:23
• 0 vote

1. Communauté
2. Feedback on Chat
3. Notification of incoming chat

Hi, is there any news?

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• Donato Dileo
• Création 24 octobre 2019 11:32
• 1 vote

1. Support
2. ...
3. Workflows
4. Workflow recipe: Notifying External Email Addresses

Hi, there is a way to notify external email address but with automation?   I've to notify a external address when SLA breaches but with the "trigger" I cannont. Does someone know a way to do this? ...

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• Donato Dileo
• Création 2 septembre 2019 09:14
• 0 vote

1. Support
2. ...
3. Email
4. Which support address are email replies sent from?

Hi,   is someone knows how I can automatize the changing "email from" ?   I'd like to set-up a trigger in this way - Ticket is Created - Change email from => myemail@domain.com Where email "myemail...

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• Donato Dileo
• Création 15 juillet 2019 16:37
• 3 votes

1. Support
2. ...
3. Tickets
4. Configuring CC and follower permissions

Hello,   I've the same issue to remove CCs notification.   How Can I disable CCs Notification? I don't want that they receive the first notification

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• Donato Dileo
• Création 12 juillet 2019 10:26
• 0 vote