Eugene Orman
- Activité totale 243
- Dernière activité
- Membre depuis
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- Abonnés 4 utilisateurs
- Votes 94
- Abonnements 64
Aperçu des activités
Dernière activité effectuée par Eugene Orman-
Eugene Orman a ajouté un commentaire,
Colum Wedel, I have created a ticket with our Sales team for you. They will be able to help you on this matter. Regarding the pricing page I think it refers to the Time Tracking app itself. Within ...
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Eugene Orman a ajouté un commentaire,
Rolly Valenzuela, the Time tracking app data will start flowing into Explore once the app is used on some of the tickets. Tickets that were closed before you installed the app will not have any tic...
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Eugene Orman a ajouté un commentaire,
That's a good question, James. You will need to add two more OR conditions. Here is a formula examle: IF ((IN([Ticket created - Day of week],ARRAY("Monday", "Tuesday","Wednesday","Thursday","Frida...
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Eugene Orman a ajouté un commentaire,
@Mistyamber, simply use the SUM aggregator instead of AVG. See Choosing metric aggregators for more details. For minutes you can use Ticket handling time (min) calculated metric and Total time spen...
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Eugene Orman a ajouté un commentaire,
@Nathan, Zendesk uses the shared infrastructure (see What is a "Pod"). That's why to provide a better performance and reliability data syncs are spread out through each hour. Our Dev team is workin...
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Eugene Orman a ajouté un commentaire,
Hi Joana, As you know Requester wait time is a status-based metric but First reply time is not. Although time a ticket spends in the New status is normally sub-part of the First reply time, it is n...
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Eugene Orman a créé un article,
La requête de l'Explore ne peut pas être affichée
Symptômes du problème Si une requête de Explorer ne peut pas être exécutée dans deux minutes, le message d'erreur: la requête ne peut pas être affichée parce qu'elle a pris trop longtemps pour exéc...
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Eugene Orman a ajouté un commentaire,
@Jason, You can use the Ticket group attribute to return the current ticket group or Update ticket group to return the group of the ticket set at each update. Here is an example:
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Eugene Orman a ajouté un commentaire,
@Samuel, zero values in this context will be time points (hours, dates, month, etc) that had no data associated with them. I have added a GIF demo to the article. In this example, there were no tic...
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Eugene Orman a créé un article,
Pas d'autorisation d'accès à Explore
Symptômes du problème Lorsque j'accède à Explore, je reçois le message suivant : Il semble que vous n'avez pas la permission d'accéder à Explore. Contactez votre administrateur Zendesk pour en savo...