Eugene Orman

1. Zendesk updates
2. Announcements
3. Announcing improved drill-in functionality in Explore

Kate Sheridan, thank you for raising this concern. We'll be removing Decompose only once Drill-in will be enabled and will function correctly in the prebuilt dashboards that are available to you as...

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• Eugene Orman
• Création 3 août 2021 15:26
• 0 vote

1. Explore
2. ...
3. Customizing queries
4. Using drill-in to refine your queries

Shona Coutts, I have created a ticket for you so we could discuss the blank export issue.

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• Eugene Orman
• Création 3 août 2021 14:58
• 0 vote

1. Communauté
2. Feedback on Explore
3. No existing metric that shows the amount of days since opened

There is actually a default metric in the Tickets dataset that serves the same purpose, it is called Unsolved tickets age.

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• Eugene Orman
• Création 2 août 2021 07:20
• 0 vote

1. Communauté
2. Feedback on Explore
3. Exclude ticket tags

Luke Byrnes,  Thank you for your thoughts. Tag reporting is always a more complex affair than reporting on the single value fields and it was limited in multiple ways before the INCLUDES functions ...

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• Eugene Orman
• Création 27 juin 2021 15:58
• 0 vote

1. Communauté
2. Feedback on Explore
3. Reporting on Customer location.

Hi everyone, It looks like there was a bit of misunderstanding on this thread. While Explore doesn't provide the Map visualization the same Update country attribute available in Insights was always...

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• Eugene Orman
• Modifié 27 juin 2021 12:56
• 1 vote

1. Communauté
2. Feedback on Explore
3. Please Undo the Visual Changes to New Queries

CJ Johnson, thank you for your feedback. I am sorry to hear that this update was disturbing for you. This is indeed an intentional change. Our goal was to align the Explore table visualization defa...

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• Eugene Orman
• Modifié 27 juin 2021 12:44
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Explore
3. Let me reload a query without moving elements.

CJ Johnson, Thank you for asking about this functionality. We are actually working on releasing the query reload button, which should be available in the following weeks. Meanwhile, you can reload ...

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• Eugene Orman
• Création 3 juin 2021 22:20
• 0 vote

1. Communauté
2. [CLOSED] Zendesk Explore EAP - Improved performance for large queries
3. 500k EAP

John Tieu, thank you for the feedback. There are actually two limits in place for the Large CSV exports:  500K rows 6 min of Data Base loading time  In this case, the export most probably failed ...

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• Eugene Orman
• Modifié 19 mai 2021 14:06
• 0 vote

1. Communauté
2. Feedback on Explore
3. Not the best Zendesk tool for sure

Peter Roberts, While we are working on improving the current report building experience in Explore. What you can do to speed up the data selection process in the report builder is to avoid clicking...

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• Eugene Orman
• Création 13 mai 2021 13:52
• 1 vote

1. Communauté
2. Feedback on Explore
3. Combine multiple tables in one

That's true. I see what you mean, thank you for the clarification.

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• Eugene Orman
• Création 28 avril 2021 12:28
• 0 vote