Eugene Orman
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Activité totale339
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Eugene Orman-
Eugene Orman a ajouté un commentaire,
Hi Adrian M. Thank you for the feedback. You have a good point. We are currently working on enabling clickable links for the ID attributes like Ticket ID by default. These links will work directly ...
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Eugene Orman a ajouté un commentaire,
Hannah Voice, this should be possible. Try this formula logic: IF [Topic field A]!=NULL AND [Topic field B]=NULL THEN [Topic field A]ELIF [Topic field B]!=NULL AND [Topic field A]=NULL THEN [Topic...
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Eugene Orman a ajouté un commentaire,
Commentaire officiel Hi everyone, We just have released an improvement for the Excel exports/schedules. From now on dashboards exported in Excel format via UI or Scheduled deliveries have multiple queries grouped in a ...
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Eugene Orman a ajouté un commentaire,
Commentaire officiel Hi Lohith S, Thank you for raising this question. The user creation date is available in the Support: Tickets dataset. This dataset focuses mostly on the ticket data but it also has all User and Or...
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Eugene Orman a ajouté un commentaire,
Hi Robert, If you want to return Full resolution time instead of the count of tickets the formula will be: IF (INCLUDES_ALL([Ticket tags], "engage_squad","intercom_chat")) OR (INCLUDES_ALL([Ticke...
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Eugene Orman a ajouté un commentaire,
Hi Wendell Joost & Jacquie,Thank you for the feedback. The ability to export the whole dashboard in one go is on our roadmap. So, we will be working on it in the following months. We will let you ...
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Eugene Orman a ajouté un commentaire,
Hi everyone, I have some good news for the Support Professional users. With the release of Staff profile in Admin Center you will be able to enable Explore for the Lights agents too. The feature i...
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Eugene Orman a ajouté un commentaire,
Thank you for the feedback. The prebuilt dashboard localization is not great. We are aware of this issue and will be fixing it in the future, but it is not planned for the next 9 months. What you c...
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Eugene Orman a ajouté un commentaire,
Hi Ryan, Thank you for the feedback. We are working on improving drilling down functionality in Explore. So, this issue will be resolved in the following months.
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Eugene Orman a ajouté un commentaire,
Hi everyone, We have some good news for you. We have released an update for the Excel exports that ensures that the layout of the attributes stay the same in the Excel exports as it is in the UI. F...