Eugene Orman
- Activité totale 202
- Dernière activité
- Membre depuis
- Abonné à 0 utilisateur
- Abonnés 3 utilisateurs
- Votes 86
- Abonnements 55
Aperçu des activités
Dernière activité effectuée par Eugene Orman-
Eugene Orman a ajouté un commentaire,
@Paul, If your user profile language is not in English replace the attribute names in the formula with attributes in your language. As well, check if the attributes you need exist in the dataset yo...
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Eugene Orman a ajouté un commentaire,
@Carolyn, I suggest to use the Tickets solved metric with the Agent replies brackets attribute instead of the % metrics for your set up. It will allow creating a chart like this: Demo: https://cl.l...
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Eugene Orman a créé un article,
Utilisation de Drillthrough
La fonctionnalité d'exploration d'Explore vous offre une vue plus détaillée de vos données en vous fournissant un tableau d'attributs et de métriques en rapport avec les données sélectionnées dans ...
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Eugene Orman a ajouté un commentaire,
Hi Tanawat, The fact that the attributes located in the columns are moved to rows in the CSV and Excel exports is expected behaviour. From what I know there are no plans to change it in the neares...
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Eugene Orman a ajouté un commentaire,
@Tom, Unfortunately, you cannot currently filter a query to return tickets that have two or more specific tags (an AND condition). Our product team is aware that this functionality is needed and wi...
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Eugene Orman a ajouté un commentaire,
Graeme, thank you for the suggested set-up. Justin, If you want to use the different colors for each column or bar add the Ticket tags or your custom field attribute both to the columns and rows an...
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Eugene Orman a ajouté un commentaire,
Hi Tom, Did you try to format the results? Here is the related article - https://explore.zendesk.com/hc/en-us/articles/236004007-Changing-the-format-of-results
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Eugene Orman a ajouté un commentaire,
It means that there is an issue with the syntax of the metric. Probably you used different metric names but forgot to update the related metric formula according to the names you had set. I will cr...
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Eugene Orman a ajouté un commentaire,
Hi Lennart, Support: Ticket Events is the legacy name of the Support: Ticket Updates dataset. Its content is exactly the same. So, in your case, you can create the metrics listed above in the Ticke...
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Eugene Orman a ajouté un commentaire,
Hi Kelsey, The custom ticket fields will be available for reporting in the Talk and Guide dataset soon. We estimate to have this functionality added in January 2019. There is no way to create custo...