Jacob Riverso
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Activité totale17
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés4 utilisateurs
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Votes5
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Abonnements6
Aperçu des activités
Dernière activité effectuée par Jacob Riverso-
Jacob Riverso a ajouté un commentaire,
Is there an update from the product manager on if Internal Note SLA's will be rolled out anytime soon?
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Jacob Riverso a ajouté un commentaire,
I would think that there wouldn't need to be a use case to allow one person, say a business owner to have access to all of their organization tickets and be able to edit them. This seems like benef...
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Jacob Riverso a ajouté un commentaire,
+1 for this. It would be valuable data for us to know what can be phased out or changed to ensure macros are being appropriately applied to our tickets.
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Jacob Riverso a ajouté un commentaire,
+1 for our team as well! We would love the ability to reset the SLA for some of our longer development items. Rather than creating ridiculously long SLA metrics, having the SLA reset on an internal...
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Jacob Riverso a ajouté un commentaire,
Does this include attachments? If a post went out publicly with an attachment and we convert it to a private comment, will that also make the attachment private going forward within the Help Center?
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Jacob Riverso a ajouté un commentaire,
Hi Zendesk Team, I would agree in wanting to add this as a feature request. We track our SLA's initially in minutes so it would be incredibly helpful to be able to automate using those time increme...