Anton Maslov
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Dernière activité effectuée par Anton Maslov-
Anton Maslov a ajouté un commentaire,
Hi, >1) Article votes: I would like to see the breakdown of the total number (i.e., total positive votes, total negative votes) We'd like to get this information as well as we use it to measure how...
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Anton Maslov a ajouté un commentaire,
>Using "greater than" requires a nullifying action (watch out for endless loops) This approach is buggy. If the same event happens twice in ticket nullifying action just won't work second time. Her...
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Anton Maslov a créé une publication,
Ability to show part of the article publicly
I was trying to post this in the below topic, bu it is not available for selection: https://support.zendesk.com/hc/en-us/community/topics/360001624993-Zendesk-Guide-EAP-Hand-picked-users-in-User-Se...
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Anton Maslov a ajouté un commentaire,
First, one bag is really dangerous, we had cases when an agent accidentally clicked and ticket got solved while it is not.
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Anton Maslov a ajouté un commentaire,
Our use-case is that we also use Zendesk for internal teams projects. @Nicole - Community Manager - might be a good idea to add a link to corresponding requests into that article, so people who fi...
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Anton Maslov a ajouté un commentaire,
How to make Twitter channel compliant with GDPR? Any user can mention us, which will create a ticket. And we already like storing their twitter ID without any consent.
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Anton Maslov a ajouté un commentaire,
Redaction App is broken for non-admin users: https://github.com/zendesklabs/ticket_redaction_app/issues/72
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Anton Maslov a ajouté un commentaire,
Hi Rob, in our case, we automatically create tickets for chats and calls, what is kind of similar to your approach. Also "start chat" button is on Zendesk HC page, so basically in Google Analytics,...
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Anton Maslov a ajouté un commentaire,
Hi Mary, I'm afraid I cannot help with CTR, we do not use Answer Bot.
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Anton Maslov a ajouté un commentaire,
Hi Mary, All of this is in ZenDesk insights reports and is being calculated automatically. Let me know in what metric are you interested in and I'll try to describe :)