Matt McLean
Certified Zendesk Support Administrator since May 2018
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Aperçu des activités
Dernière activité effectuée par Matt McLean-
Matt McLean a ajouté un commentaire,
Elizabeth, Have you gone to [subdomain].zendesk.com/agent/admin/email and UN-checked "Personalized email replies"? That should do the trick.
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Matt McLean a ajouté un commentaire,
Would be nice to be able to embed the dashboard into the email itself, too, even if only as pngs, rather than as an attached pdf, csv, or xls file.
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Matt McLean a ajouté un commentaire,
Khajik, I used to have the same issue. The trick to removing that footer is that you need to UNcheck the box for "Allow members external to this organization" on the Settings>Permissions>Basic perm...
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Matt McLean a ajouté un commentaire,
Christopher, I believe the condition you are looking for, besides "Ticket Is Updated", is "Comment Is Present (public or private)": Usually, "Present, and requester can see the comment" is a better...
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Matt McLean a ajouté un commentaire,
The Explore dashboard sharing outside of Zendesk EAP may help with this, if you are OK simply providing a direct link to the dashboard. In the comments on that link, it is explained that embedding ...
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Matt McLean a ajouté un commentaire,
If you also want to disable ticket attachments in the Web Widget, see this article:https://support.zendesk.com/hc/en-us/articles/360021456894-How-do-I-disable-ticket-attachments-in-the-Web-Widget- ...
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Matt McLean a ajouté un commentaire,
Jessica, It is possible to do with some coding. Copied from the first comment on https://support.zendesk.com/hc/en-us/community/posts/208167958-Hiding-attachment-system-fields-on-ticket-form: Copy ...
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Matt McLean a ajouté un commentaire,
Charlotte, You are correct that this can be done using the developer editor, rather than the visual editor, by simply using the newline code "\n".However, doing it in this way is very fragile: if y...
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Matt McLean a ajouté un commentaire,
Jessica, Attachments via the web form in Guide Help Center are not automatically scanned at the time of upload.
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Matt McLean a ajouté un commentaire,
Katerina, Customizing the Conditions will not be able to do it, since Conditions just change when the Trigger runs - you need to customize the Actions that are being run.The simplest way may just b...