Kay
https://support.realconnections.nl
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Dernière activité effectuée par Kay-
Kay a ajouté un commentaire,
Follow the same steps from the article, only remove the limit and offset. {% for comment in ticket.comments %}{{comment.value_rich}}{% for attachment in comment.attachments %}{{attachment.filename}...
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Kay a ajouté un commentaire,
I can confirm this. This has changed recently, unknown why..
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Kay a ajouté un commentaire,
Hi Jennifer 👋 An agent isn't notified, which results in frustrating customers.There are no automated solutions for this at the moment.Only the agent self or an admin can change the status of the Ta...
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Kay a ajouté un commentaire,
Hi Paulius,Currently the functionality in Zendesk Talk is limited to inbound calls.On outbound calls the only solution at the moment is for the agent to explicitly inform the customer themselves.
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Kay a ajouté un commentaire,
It's called the Agent Workspace. When you disable this checkbox under Settings > Agents.
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Kay a ajouté un commentaire,
bo_zhangCould you share a screenshot of the custom fields you have configured?
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Kay a ajouté un commentaire,
Hi Adrian 👋 A warm welcome to the community! The way to achieve it is by using Custom Ticket Fields & Automations. Create a new custom date field to let the agent select the date Create an automat...
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Kay a ajouté un commentaire,
It doesn't say it's not possible. However your IdP probably has one entry which redirects the agent to the end-user redirect uri, which could cause a loop. Here's the article
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Kay a ajouté un commentaire,
Hi Farhan 👋From the screenshot it appears you are looking at Guide, you won't find the option there.This option is located in Zendesk Support.
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Kay a ajouté un commentaire,
Unfortunately there is no granular control over reassignments of chats.