Kay

1. Communauté
2. Support - Troubleshooting and Q&A
3. How to mask numbers in Zendesk

Hi Anton,You probably need development for this, because you need to alter the script.js on your HelpCenter theme.The regex type of custom field only allows for checking the input, not replacing. ...

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• Kay
• Création 8 octobre 2019 15:22
• 1 vote

1. Support
2. ...
3. Tickets
4. Hide ticket forms based on user's organization (Professional add-on and Enterprise)

Hi Wesley,This should point you in the right direction. ⚠️This snippet of code is quickly written, have your developer check against this. // only on the new request page and only if the user doe...

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• Kay
• Modifié 8 octobre 2019 12:55
• 0 vote

1. Support
2. ...
3. Users, groups, and organizations
4. Understanding and setting light agent permissions (Collaboration Add-on)

Hi Antonio, Disclaimer: I don't work at Zendesk. I sympathize with you, and I feel your 'pain'. And I also agree it wouldn't be a strange fit inside the role settings. A long with many other things...

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• Kay
• Modifié 25 septembre 2019 20:05
• 0 vote

1. Communauté
2. Support - Business Rules - Triggers, Macros, & Automations
3. How to customize email notifications when a ticket is created

Yes, I see. Strange phenomenon.I would suggest logging a ticket with the Support team about this.

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• Kay
• Création 25 septembre 2019 19:52
• 0 vote

1. Communauté
2. Support - Insights and Reporting Q&A
3. Hourly agent activity report

Hi Tom,This should do the trick. Overview of # public comments per hour per date What # Public comments How Date (Event) Hour of event Filter Updater Role = Agent, Admin Updater = <agent name>...

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• Kay
• Création 25 septembre 2019 19:49
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Hi Janice,Since you are referring to the homepage. I think with buttons you mean these, right?   You need to edit another CSS line.Search for .blocks-item-title And add font-size: 20px; to that.

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• Kay
• Création 25 septembre 2019 19:32
• 1 vote

1. Communauté
2. Guide - Product Feedback & Discussion
3. Allow article to be excluded from search results

Yes, the -hideMe is in the URL. Something is blocking it, but it's not Zendesk. Tested it against the default Copenhagen theme. Could you share a snippet of your header.hbs and script.js code?

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• Kay
• Modifié 25 septembre 2019 19:08
• 0 vote

1. Communauté
2. Support - Business Rules - Triggers, Macros, & Automations
3. How to customize email notifications when a ticket is created

We are on Enterprise too.I verified this across 3 different zendesk accounts. On all accounts there is a list of all agents (even lightagents).

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• Kay
• Création 25 septembre 2019 18:47
• 0 vote

1. Communauté
2. Zendesk Ask Us Anything about "All Things Chat" - Wednesday, Sept 25 [COMPLETED]
3. Department Offline Status

⚠️Fair warning: no guarantees on this code Here's how it works in a nutshell. Chat is hidden on page load by default All departments are checked Visitor department is set based on url Chat is togg...

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• Kay
• Création 25 septembre 2019 18:01
• 1 vote

1. Communauté
2. Zendesk Ask Us Anything about "All Things Chat" - Wednesday, Sept 25 [COMPLETED]
3. Why is the offline form settings ignored if one department is on when another is off?

⚠️Fair warning: no guarantees on this code Here's how it works in a nutshell. Chat is hidden on page load by default All departments are checked Visitor department is set based on url Chat is togg...

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• Kay
• Création 25 septembre 2019 17:42
• 0 vote