Kay
https://support.realconnections.nl
- Activité totale 273
- Dernière activité
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- Votes 51
- Abonnements 135
Aperçu des activités
Dernière activité effectuée par Kay-
Kay a ajouté un commentaire,
Hi Ed 👋 Your triggers seem correct.This is from the knowledge base: A trigger with a condition of Ticket> is > Created will only fire when a new ticket arrives in your Zendesk. A trigger with a co...
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Kay a ajouté un commentaire,
Hi Igal, Andres, @Igal, The app doesn't have any external access, and fully runs in your Zendesk account, without any external access. You decide who has, or doesn't have access. This is also state...
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Kay a créé une publication,
Zendesk Support Apps
Will the Zendesk Support Apps work with all channels in this interface?More technical: will the ticket_sidebar location be available during a chat?
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Kay a ajouté un commentaire,
Hi Igal & Andres. Did you checkout the Marketplace? There is an app for this.[spoiler]My colleagues developed this app on behalf of a customer's request[/spoiler] - Kay
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Kay a ajouté un commentaire,
Upvoted. This is definitely wanted [Spoiler Alert]There is an app that allows you let agents more easily combine macros and/or text options.It's called Macro Assistant. In this case you might be lo...
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Kay a ajouté un commentaire,
Hi Marcel, This is one of the more known (unfortunately) more complex things within Zendesk.Have you tried this app: Zignatures. Seems to solve exactly what you're after. - KayRealConnections
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Kay a ajouté un commentaire,
Hi Magieda, I can't help you with all these questions, but have answers for a few. 1. Why is the text box is a plain text not a Rich content one?We’re having Whatsapp as our main channel and we’re...
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Kay a ajouté un commentaire,
Hi Anton,You probably need development for this, because you need to alter the script.js on your HelpCenter theme.The regex type of custom field only allows for checking the input, not replacing. ...
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Kay a ajouté un commentaire,
Hi Wesley,This should point you in the right direction. ⚠️This snippet of code is quickly written, have your developer check against this. // only on the new request page and only if the user doe...
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Kay a ajouté un commentaire,
Hi Antonio, Disclaimer: I don't work at Zendesk. I sympathize with you, and I feel your 'pain'. And I also agree it wouldn't be a strange fit inside the role settings. A long with many other things...