Heather Rommel
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Dernière activité effectuée par Heather Rommel-
Heather Rommel a ajouté un commentaire,
Hi! I'm wondering if the permissions will be revisited at any point? We'd love to be able to designate who can and who cannot access the dashboard without giving administrator access.... Thanks!
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Heather Rommel a ajouté un commentaire,
Upvoting here also. We would like to see if there's a pattern in agent availability. Not all Zendesk accounts have developers on staff to pull the API and maintain a separate report....
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Heather Rommel a ajouté un commentaire,
Hi Grace Cameron, I don't think you'll find it on your server, but I could be wrong. If you're on an Enterprise account, you can set up the Email Archiving option under admin -> Settings -> Tickets...
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Heather Rommel a ajouté un commentaire,
Hi Emily Tenenbaum, That's interesting - Can you look in the ticket events and see if the ticket is getting set to Open status? I'm wondering if the trigger that does this was modified. Also, check...
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Heather Rommel a ajouté un commentaire,
Hi Grace Cameron, I suspect the breaker here is that the first line in a Zendesk email is the delimiter which looks like this: ## Please do not write below this line ## So your first email link is ...
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Heather Rommel a ajouté un commentaire,
Hi Nabeel Bilgrami, I have a feeling that what's happening here is the public comment is not from the requester. If I'm not mistaken (and I could be) the system looks for who made the comment. So w...
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Heather Rommel a ajouté un commentaire,
I personally recommend the Split 'n' Close app. It's very flexible and easy to use! https://www.zendesk.com/apps/support/split-n-close/?source=app_directory
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Heather Rommel a ajouté un commentaire,
I'd say usually I have to refresh my browser for a new field to show. Thanks!
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Heather Rommel a ajouté un commentaire,
James, Thanks so much for circling back and letting us know! Happy Zendesking!
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Heather Rommel a ajouté un commentaire,
You'll want to identify the tickets that need the CCs, add a tag to those, then add the tag to the trigger to only run if that tag is on that ticket. This way it won't fire off on tickets without t...