Heather Rommel

1. Communauté
2. Support Q&A
3. Tagging Advice - Symptom vs Issue

Hi Allegra Levy, You've embarked upon a business decision that many companies face - on any system!  I've seen this go a couple of ways -- and basically it all boils down to the "why do I need it" ...

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• Heather Rommel
• Création 23 octobre 2020 14:16
• 0 vote

1. Communauté
2. Support Q&A
3. Web Widget Tickets Aren't Tagged

Hi Jennifer Davis, Without knowing how you've set up your Triggers, I'd suggest maybe editing them to look for Channel is Web Widget

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• Heather Rommel
• Création 23 octobre 2020 14:10
• 0 vote

1. Communauté
2. Support Q&A
3. How to tag users in all tickets?

Hi Sarina, I think when Zendesk says "{User} was not signed in when this comment was submitted", it's just a warning on the ticket itself, I am not aware of any issue where the user that sends in a...

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• Heather Rommel
• Création 23 octobre 2020 14:06
• 0 vote

1. Support
2. ...
3. Channels
4. Configuring components in the Web Widget

Hi bo_zhang, Does this article help? https://support.zendesk.com/hc/en-us/articles/115004884827  

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• Heather Rommel
• Création 23 octobre 2020 14:02
• 0 vote

1. Support
2. ...
3. Apps and integrations
4. How to reintegrate the JIRA integration

Hi Naresh Agrawal, I believe the integration happens at the instance level so I would imagine that you will need to migrate your jira tickets to account B and then you will have to set up your inte...

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• Heather Rommel
• Création 23 octobre 2020 13:59
• 0 vote

1. Communauté
2. Support Q&A
3. Support Ticket Backlog Rank Stack

Hi Oscar Granda, I don't know of a way to do this natively in Zendesk, but I wonder if you can use a combination of the priority field and a custom field. I think you can use a text field and then ...

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• Heather Rommel
• Création 23 octobre 2020 13:57
• 0 vote

1. Communauté
2. Explore Q&A
3. Time Tracking showing No timelogs to display on some tickets (inconsistent)

Hi Michael Axeen I've seen this app misbehave if the Agent has more than one browser open or more than one browser tab open.  Also if the internet connection is spotty.   Sincerely, Heather

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• Heather Rommel
• Création 13 octobre 2020 14:35
• 0 vote

1. Support
2. ...
3. Email
4. Verifying an end user's email address

Hi Xyron Social Media, The old account will still show, you can change the old person's access from Agent to End User and it will free up the license if that's what you're looking to do.  I don't s...

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• Heather Rommel
• Création 13 octobre 2020 14:30
• 0 vote

1. Communauté
2. Chat Q&A
3. Déroulement du chat

Hi @info If the chat widget script is added to the header or footer, it will pop up on every page. I believe you can just take the chat widget and only paste on the page you want it you can avoid i...

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• Heather Rommel
• Création 13 octobre 2020 14:21
• 0 vote

1. Cross Product
2. ...
3. Managing global security and user access
4. Configuring end-user access and sign-in

Ann Lovallo Are you planning to have an email-only account?  You can turn this off by going to Settings-> Customers    

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• Heather Rommel
• Création 13 octobre 2020 14:17
• 0 vote