David McKnight

1. Support
2. ...
3. Email
4. How can I send email notifications to secondary emails in Support?

Here is an actual, frustrating case, and it happens more times than you can imagine. Actually, it is why I came across this thread, because I was trying to find out how to resolve this issue. I had...

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• David McKnight
• Création 6 novembre 2019 21:25
• 3 votes

1. Support
2. ...
3. More integrations
4. Microsoft: Setting up the Microsoft Teams - Zendesk Support Integration

So @Ian, how about some comments on how you expect Zendesk users will be able to take advantage of this integration. A mass view of tickets at any level, that must then be opened in the browser to ...

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• David McKnight
• Création 15 mars 2017 01:19
• 0 vote

1. Support
2. ...
3. More integrations
4. Microsoft: Setting up the Microsoft Teams - Zendesk Support Integration

We love Zendesk -- and I am keen to start using Microsoft Teams in a collaborative environment. Based on what I see so far, though, the only thing this integration offers is a ticket view. I alread...

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• David McKnight
• Création 14 mars 2017 18:50
• 3 votes

1. Communauté
2. Feedback on Support
3. Customization of the dashboard

Agreed.

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• David McKnight
• Création 11 mai 2016 17:11
• 0 vote

1. Communauté
2. Feedback on Support
3. Customization of the dashboard

So, we're talking about two ways to accomplish the same thing. You bookmark the root login page (or type the lengthy URL). Zendesk takes you to the login page, routes you to the default Help Cente...

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• David McKnight
• Modifié 11 mai 2016 16:54
• 0 vote

1. Communauté
2. Feedback on Support
3. Customization of the dashboard

I think Olof, the complaint is that if the dashboard is the first thing our agents see, to not make it useful to them is a waste. I agree with that. And I also see that both for those who are power...

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• David McKnight
• Modifié 11 mai 2016 16:36
• 0 vote

1. Communauté
2. Feedback on Support
3. Customization of the dashboard

So Samantha and Jodi, another clarification. You say you have more views than the left-hand Views panel can display. How does that apply to the dashboard view? That seems more a weakness of the Vie...

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• David McKnight
• Modifié 11 mai 2016 16:30
• 0 vote

1. Communauté
2. Feedback on Support
3. Customization of the dashboard

We've been using Zendesk for a little more than a year, and like it a lot. I have tried searching a few times to attempt to understand what data actually drives the dashboard -- and I agree, if you...

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• David McKnight
• Création 11 mai 2016 00:52
• 0 vote

1. Support
2. ...
3. Email
4. Digitally signing your email with DKIM

The instructions refer to adding the CNAME record to the default support address. Is it safe to assume that we should add this to our other support addresses as well, or is there an issue with that...

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• David McKnight
• Création 15 août 2015 02:48
• 0 vote

1. Communauté
2. Feedback on Support
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

We use views a lot to highlight specific groups of tickets, so this would be easy to highlight "new" tickets assigned to an agent. I start with a macro that sets the first few characters in the ti...

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• David McKnight
• Création 16 avril 2015 00:25
• 1 vote