David McKnight
-
Activité totale20
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes1
-
Abonnements9
Commentaires
Votes sur l’activité pour David McKnight-
Here is an actual, frustrating case, and it happens more times than you can imagine. Actually, it is why I came across this thread, because I was trying to find out how to resolve this issue. I had...
-
We love Zendesk -- and I am keen to start using Microsoft Teams in a collaborative environment. Based on what I see so far, though, the only thing this integration offers is a ticket view. I alread...
-
We use views a lot to highlight specific groups of tickets, so this would be easy to highlight "new" tickets assigned to an agent. I start with a macro that sets the first few characters in the ti...
-
So @Ian, how about some comments on how you expect Zendesk users will be able to take advantage of this integration. A mass view of tickets at any level, that must then be opened in the browser to ...
-
The instructions refer to adding the CNAME record to the default support address. Is it safe to assume that we should add this to our other support addresses as well, or is there an issue with that...
-
Agreed.
-
So, we're talking about two ways to accomplish the same thing. You bookmark the root login page (or type the lengthy URL). Zendesk takes you to the login page, routes you to the default Help Cente...
-
We've been using Zendesk for a little more than a year, and like it a lot. I have tried searching a few times to attempt to understand what data actually drives the dashboard -- and I agree, if you...
-
So Samantha and Jodi, another clarification. You say you have more views than the left-hand Views panel can display. How does that apply to the dashboard view? That seems more a weakness of the Vie...
-
I think Olof, the complaint is that if the dashboard is the first thing our agents see, to not make it useful to them is a waste. I agree with that. And I also see that both for those who are power...