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Favoriting Calls

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Kyle Pierce

Data ultimo post: 17 feb 2021

You can favorite notes but it would be nice to also favorite calls that have been logged that include important notes.

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    Jay Clementson

    Hey, 

    To expand on this, it would be great to pin or freeze the notes at the top of the activity feed. At the moment, you can create a note but after so many emails and calls that note is now at the bottom of 20 corespondances. 

    Thanks

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    Cheeny Aban

    Zendesk Customer Care

    Hi Kyle and Jay,

    Thank you for creating feedback on our Community.

    Your specific examples, details about impact, and how you currently handle things are the most helpful things to share and help our product teams understand the full scope of the need when working on solutions. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

     

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