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Disable chat rating for a specific agent.

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Valentina Sinichenko

Data ultimo post: 07 mag 2021

One of our chat agents is in fact a chatbot. Say for example, a chatbot receives a negative rating and passes the chat to a live chat agent. The agent receives a bad rating himself/herself. This is not fair. 

Thus, I want to disable chat rating option specifically for our chatbot. 

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