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App not showing conversations

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Cheryl Kitchener

Data ultimo post: 13 set 2021

My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up with a message saying no conversation URL.

 

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    Jeff C

    Zendesk Customer Care

    Hello Cheryl,

    If you are looking into replying to a live conversation on a Chat ticket, the app to use would be the Zendesk Chat app. I see on your screenshot that this is the Zendesk Support app instead and it does not offer the functionality to reply to live conversations. 

    Let me know if there are any other questions!

    Jeff C

     

     

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