Expected behavior with SLA sideload on fetching multiple tickets

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mlosier

Data ultimo post: 26 gen 2021

I see in the documentation that currently sideloading SLA records to tickets is only supported for "single" ticket requests. I found though that I can sideload SLA records on multi ticket requests (list). This is great for my use case, but I wanted to check if this is actually expected and supported behavior?

OR am I misreading this, and this means only SLA record information as it pertains to each individual (read "single") ticket?

https://developer.zendesk.com/rest_api/docs/support/side_loading

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