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Guide Analytics in Explore Not Functional

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Kate Horner

Data ultimo post: 11 ott 2021

Guide Analytics in Explore is still not up to date and there aren't any Explore articles on this. This post (https://support.zendesk.com/hc/en-us/community/posts/360030067274-Guide-Data-Analytics-in-Explore#comment-overview) was marked as completed, which is disappointing since it still isn't functional. 

We need to be able to pull reports for articles with the highest votes, comments, views, etc. The default view is not sufficient and lacks date range, scheduled reports, etc. 

Please have this corrected and update your training courses so everything is Explore compatible. Having Zendesk training courses that still talk about Insights are disheartening when we are trying to get the program we paid for to function. 

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      Dave Dyson

      Hi Kate,

      In addition to the "Zendesk Guide: Knowledge Base" default dashboard that you mention, The Guide Knowledge Base dataset is also available, and includes article views and votes as metrics, allowing you to be able to build your own queries and dashboards: Knowledge base dataset

      At present, the dataset does not include metrics on comments – I'd recommend adding your use case a needs to the comments thread in this product feedback post: Knowledge Base Dataset: Feedback on Metrics & Attributes. Thanks!

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