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Multiple Agent Signature - Out of box

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Robin Walsh

Data ultimo post: 04 mar 2021

Zendesk really needs to allows Agents to choose signatures.  A majority of our agents support multiple languages and need different signatures.  Only having one signature per agent is really limiting.

Also, some channels require different signatures.

 

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3 commenti

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    Cheng-Chung Wu

    That's a great idea

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    Markus Schulz

    For instance we have employees responsible for different topics. In these cases the Full Agent must have the possibility to choose the signature depending on the customer request.

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    Tom Dupuche

    Zendesk Product Manager

    Hi all,

    Unfortunately we don't have any plans to add this feature at this time. We have focused on other highly requested features such as granular permissions, agent efficiency and AI capabilities.

    Regards,

    Tom Dupuche

    Zendesk Product Manager

    0

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