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Internal/public notes edit

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italerts

Data ultimo post: 15 feb 2021

Hello,

We would like to our agents to be able to edit/delete internal/public notes and wondering why this hasn't been enabled in the first place.

Thanks,

Ramin

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    Sushant A

    Hi @...

    Internal and public Comments in tickets are not editable because ticket comments are considered a System of Record.

    This article may help 
    Can I edit a ticket comment once it's saved to the ticket?

     

    -Sushant

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