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Instead of Support Form, change to mailto

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Kristen Malecki

Data ultimo post: 25 feb 2021

Currently, our organization has a support web form which has the user input their own email to submit a request. 

We'd like to change the 'submit' button to a 'mailto' link so that instead of the button submitting a ticket to us from that email they input, it opens up their email program and they are forced to send an email (using the information that will be auto-populated from the form fields). Is this possible?

Hopefully it makes sense.

Thanks!

 

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    Shai Sy Dimayuga

    Zendesk Customer Care

    HI Kristen!

    At this time, it is not possible within the native functionality of our platform to have users click on a “mailto” link which allows them to open their email program instead of clicking the “Submit” button to submit a ticket on a web form.

    However, since you are using a custom form, you can customize it thru custom coding. Found this 3rd party link for reference. :)

    Shaianne Sy Dimayuga | Customer Advocate

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