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Different Hold Time by brand (Talk)



Data ultimo post: 22 mar 2021

Would love to have the ability to set different hold time and maximum queue volume by brand or by number, rather than just be a general Talk setting for multibrand. Each brand (organized by region for my company) has different customer expectations when calling a support line that should not be kept generalized. 


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2 commenti

I support this message.

We currently have two phone numbers and I'd like to allow customers to hold for a longer time when calling one vs. the other.

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YES, this would be awesome!

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