Copy / Duplicate Help Centre articles
Pianificati
Data ultimo post: 17 mar 2015
Please can you allow us to copy / duplicate a Help Centre article.
Currently the only way to do this is to create a new article, paste the source code across articles. Even this solution has its drawback as any attachments are lost in the process.
This feature would also solve the issue of creating backups which we are also doing manually at present.
thanks
Craig
179
165
165 commenti
Lisa
We have a lot of articles where they are "announcements" of something that reoccurs frequently we just need to update the dates in the article so duplicating/copying would save us a lot of time especially if it could carry over all the settings for the article. Then we would just need to duplicate the previous article and update the dates then post.
Right now we have to go into an old article, copy the content, create a new one, paste it, then update all the settings and the title. We had to write an article about how to post these articles because there are so many steps.
2
Gideon Solomon
Is this available for us to port articles between different instances (between US and Indian instance) of zendesk?
0
Stuart Waite
7 years wait for a simple feature like this is something else! Do you even appreciate how hard it is to use your help centre when you can't copy and duplicate?
2
Katarzyna Karpinska
1265042525910,
This feature is not yet available, we plan to start development on it later this year.
0
IT
Hello Katarzyna, is this feature available yet? The article(s) duplicate?
1
Sorin SWQ
Great news everybody! The duplicate articles feature was implemented in our new Help Center Manager app. Now, in just few clicks, you can create copies of articles, sections, categories or entire help centers. A deep copy of each article is created, including all translations, attachments and images.
There are many other useful features included such as find and replace, link checker, media library.
The app is approved and available on App's Marketplace. Start your free 14-day trial to benefit of our early customer special offer at €20/month.
1
Katarzyna Karpinska
Hi 1265061004470, we will be working on this feature this year but I don't have delivery timelines just yet. If you are interested in our roadmap, check out this post.
0
Nikolaj
When is this planned on being launched?
Would be incredibly beneficial and time-saving.
Looking forward to hearing from you!
0
Zeus The Hero
Content blocks is great and I am using that, but I still need to be able to duplicate articles, seems like a really basic feature! However after reading through some of the comments you can paste the source code which seems to work easily enough for me
0
Shana Blackstone
Business case: For those of us that maintain multiple versions of an application for our customers this would allow us to easily start to create the next version of the article if we decided to update that part of the application.
Example: All customers are on version 1 of the application. Some companies do not force customers to upgrade at the same time. As version 2 is designed it would be useful to copy an article from version 1 that will be updated and a technical writer can start the version 2 article.
0
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