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Notification when x number of Talk agents aren't online during support hours
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Data ultimo post: 14 feb 2020
Hi
We're looking for a way to be notified if there are less than 2 Talk Agents online at any time during Support Hours. Our team is small and each agent is handling multiple roles that require us to go offline from time to time. But we want to make sure that we have at least 2 people on call during support hours. So a notification when that's not the case would make things a lot easier.
Thanks!
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4 commenti
Ufficiale
Sean Chuang
Hello,
Thank you for your comment. Let us forward your question to our Omnichannel Contact Center colleagues. Once we hear back we will post the latest info here.
Thanks,
Sean
0
Sophie Anderson
Yes - this! or some sort of 'at a glance' view so all Agents can see how many people in their Team/Groups are online on Talk
1
Lydia Forsyth
We are wanting to set up a trigger based on when no agents are online, that would email our leadership team.
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Amanda Busby
+1 would love to see the answer to this or a workaround to view when not enough coverage is in each Talk group
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