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Need to mute Chat alerts while on a Talk call

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Stuart Anderton

Data ultimo post: 02 apr 2018

Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interrupting their call.

Please allow audio alerts to be muted when a call is active.

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3 commenti

Data
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    Ramin Shokrizadeh

    Zendesk Product Manager

    Hi Stuart,

    Thanks for posting your good recommendation, I have heard this from a couple other customers who have agents on both channels at the same time.

    Although this isn't something on the immediate roadmap, we will update you if there are any changes in the Support dashboard to support this by updating the thread here.

    Thanks again for sharing your feedback

    -Ramin

     

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    Stephanie Cala

    Hi there - we just switched over to using Chat and Talk and we're running into the same issue that Stuart had described in his original post. Has there been any progress made on this feature?  Thanks!

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    Arne

    This really needs to be implemented. What a huge annoyance for our agents on call. Shouldn't be to hard of an implementation either. 

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