[ARCHIVED] HEIC Attachments in Preview

Data ultimo post: 26 nov 2019

Hello - HEIC seems to be a new and commonly used image format, yet we can't preview it in Zendesk tickets. We have to download them just to view them and either convert them and reupload as a private comment for the rest of the team or the team member needs to download it every time.

This somewhat slows us down and takes up file space we don't need. Our workflow requores a lot of image proof for troubleshooting.

This would be great and seems to be just an add on to what's already available for JPEG and others.

Thanks

3 commenti

Data

Jesse Marion

21 gen 2020

We desperately need a solution for this - we deal with photo's from customers every day and HEIC format is more common lately. I haven't been able to find any supported apps for this either.

Cheers