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KB articles in Live Chat window

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Andrés Fernandois

Data ultimo post: 28 set 2020

It is necessary that the agent who is responding through the live chat can be supported from the knowledge base and that he can attach an article in a simple way.

Hubspot does this very well, and articles are shared with the title, not through a url that normally looks bad visually.

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    Heather Rommel

    Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

    Hi Andres,

    Does this work for you? https://support.zendesk.com/hc/en-us/articles/360051567194-Is-it-possible-to-send-Help-Center-articles-in-a-chat-

     

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