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Max time limit for agents to be away
Data ultimo post: 12 giu 2020
If agents on a small team accidently leave themselves in "away" status for a long time, they can inadvertently keep customers waiting for a long time. It would be desirable to have their status change from away to offline automatically after a time limit expires.
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2 commenti
Kelly Campbell
Has this issue been updated? I would like to have a max time limit or the ability to disable this feature.
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Carolina Galdi
Same here!
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