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Chat transcript automatically sent for customer
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Data ultimo post: 08 mag 2017
Every customer whom have an e-mail address could receive chat transcript automatically, or on-demand (like a checkbox)
This would be very useful for our customers who navigate through the page and forget to check last CX analyst answer
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Lucas O.
Hello Ramin, one question about this: the ticket created will be automatically sent to the customer, so he could read messages later?
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Ramin Shokrizadeh
Hi there Lucas,
Since you are using the Support and Chat product, you can look at using the automatic ticket creation with public transcript visibility: https://support.zendesk.com/hc/en-us/articles/203661666-Setting-up-Zopim-Chat-in-Zendesk#topic_k3r_g4t_h4
This would automatically send a ticket with the transcript once the chat session ends.
-Ramin
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