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Improve Team Members Filters
Data ultimo post: 20 ott 2021
The TeamMembers filters currently only contain two filters. "All Agents" and "Talk Agents" (at least in my version). However I am using "Light Agents" which does not take away from my agent license.
I would like more granular filters to essentially be able to see the Agents based on their role and their License.
Administrators
Agents
Light Agents
Contributor
ETC.
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7
7 commenti
Sydney Neubauer
We also have a variety of license types (Talk, Chat, Support). We would like to see additional filtering capabilities as well. With the additional request that you can export the list
2
Dan Ross
+1 to filtering by license type
Also filtering users by groups or other custom field values please.
1
Hugh Peters
Hi Josh, we are currently working on the filters now, which you can preview in the new Team Members page. To get a sneak peek and share your feedback follow the ‘ View new Team members page’ link at the top of the page.
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Maik Künnemann
The preview shows now all roles as filter - could it be possible to add a main filter for "all agent roles with a default license"? With the old view this was possible, now it is necessary to select all kinds of agent roles with a normal license.
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Bruno Roberto Trettel
Hi,
I think it could be more easy if we have the possibility to select any field of user to filter, like group, role, last access, created at, etc.
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Tropical Sun Ltd.
The "seats used" was handy for quick tracking. That's gone.
I can't see at a glance now who's a light agent or an admin. The filter is nice but not convenient. Can there be more added the the main view, or an option to add/remove what you like?
1
Alex Bakman
how about the negative filter, like "not agent"?
1