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CSS branding not applied to sign in page (Help Center)



Data ultimo post: 12 set 2013

We brand our Help Center with CSS. This works fine for the home page and the "submit a request" page.

The branding isn't applied to the "Sign in" page:
http://XXX.zendesk.com/access/unauthenticated?return_to=%2Fhc%2Fen-us&theme=hc

Zendesk Support told us (ticket #498068) that this feature is currently missing. I do believe it's very important for a consistent, professional experience towards our customers.


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150 commenti

+1 for this request

1


Would be helpful to add a disclaimer on login for example to advise customer to not provide PII.

0


We really need a way to prevent a particular end user domain from logging in via email and password, but still allow all other end users to do that. The only way we found was to edit the login page code.  Our agents use a different SSO privder than or end user. 

0


Hi everyone,

Many topics on this history, but Kasper Sorensen is the possibility to change the URL as the same from the Guide Help Center possible?

We are restricting the access to the Customer Web portal to only premium Customer and Partners. So when they reach our custom url (support.company.com) they are all automatically redirected to company1234.zendesk.com. **This is considered as a non-legitimate redirection to a phishing portal without our brand image.** Hence, the first thing our new premium customers see is a questionable authentication page.

Did you already have this subject under consideration?

Thank you in advance.

1


Curious if anyone on this thread has identified a workflow within Zendesk for obtaining end-user acceptance of custom terms & conditions?  This is currently a blocker for utilizing the Gather Community.  Thanks

0


Hi everyone,

Wanted to thank you for all this great feedback. I know this request has been around for a long time and we haven't done much. Unfortunately it's not on our immediate roadmap to tackle this, but you could for example utilize Single-Signon to provide alternative login experiences.

-1


We would also like to have a landing page for our Help Center users to login to similar to the Zendesk login page (https://www.zendesk.com/login/#login) rather than the default blank page with a login dialog that lacks any branding. Please let me know when this will be available. 

1


I would like to remove the sign-up option on the sign-in page (highlighted in the screenshot. We are using this help center for internal use only. We do not want anyone to have the ability to sign up. We will add all the end-users and provide them with a password or an option to change their password. Is this possible?  I tried to use CSS sheet in my theme, but realize that the CSS theme sheet is not attached to the sign-in page.  If you are going to suggest the SSO route, can the SSO route be tied to each brand? We have about 6 other brands that we manage on the same Zendesk account. We want our other 6 brand help centers to be available to anyone. We hide our submitting options on our help centers for those brands.

 

Here is a screenshot:

1


+1 here please. This would be very valuable even the functionality of the urls would be a starting point

0


We also have our own login screen.  However, when going to it, we still see a quarter second flash of the default login screen.  Looks odd and is bad experience.  If signed in, we see it too.  It shows our logo and a borderline on header.  I made it slightly better by removing the logo from the global branding, then hard coding the logo within the header.hbs file.  that way it wouldn't show on the login screen.

0


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