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Revert to last published state - "unpublished changes in editor"



Data ultimo post: 02 dic 2019

As with most people, testing layouts in Dashboard is very much trial and error, but the current version doesn't allow you "revert to last published state" and the unpublished changes in editor message is permanently pinned to the top.

There doesn't appear to be a way of reverting to last published state, and hiting edit takes you back to the edited test version.

This needs to be a feature that's possible for the Explore app to be useful.


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76 commenti

Just accidentally deleted all of my filters AGAIN, with no explanation, and no ability to effectively edit-undo.

@Walter Bellante How is this feature dead in the water for the last 3 years?

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How has this been open for 3 years and still not fixed. I tried your "automatically reorganise widgets" feature, which totally broke my dashboard and now it won't undo and I'm completely stuck and looks like my only option is to start again. Your products are seriously expensive but simple features are broken.

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Hello - Any update on this enhancement and/ or fix? Not being able to revert to a previous version makes Explorer quite difficult to work with. Thanks~

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Another head scratcher here Zendesk. How is this still not implemented? These are the sorts of things that make it very hard for me to wholeheartedly recommend Zendesk.

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The first comment on this and request was made in Dec 2019 and we are now in June 2022 and still this simple feature/capability does not exist. It is very painful to not have an Undo and clear what is in the Editor so that you can just forget about the changes that you have not yet published.This ability exists in more reporting tools. When can we expect this feature. I see a Product Manager comment back in July 2020 and no further official comment. 

Thank you. 

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+1 for this fix / feature ASAP. Somehow I just deleted all of my report's filters (without even pressing the delete key?). They just... disappeared! No, they are not a hidden widget. Can't undo it, so I have to completely redo all of my filters and bookmarks...

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Yeah if Zendesk wants Explore to actually be useable in a corporate environment, basic features like discarding unsaved changes need to be present. +1 for getting this implemented.

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+1, very frustrating that one cannot discard unpublished changes.   It has been 2 years, are there any updates on this?

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What is the update from Product Management team on this front?  Looks like a PM responded over a year ago, that this thread is going to be invaluable to research....however, teams' frustration level and data inaccuracies and lost FTE to supporting is more than research, so would love to have a sense of when any kind of fix or workaround could be communicated here.  This doesn't seem like a feature gap but more so a bug related to the "Undo" function that has gone unaddressed.  

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The ability to discard unpublished changes should be considered one of the most basic elements of any WYSIWYG editor. The decision even to make changes in the editor auto-save and be irreversible if you're not in the same browsing session as the initial change, without user ability to turn it off, is positively asinine in the first place. But, if that's the product decision they're sticking with then they should at least make a "discard all unpublished changes" option. I don't need to go over the use cases, they've all been covered by the numerous posters above, but I certainly hope there are vast improvements to many aspects of this currently-abysmal, barely-usable product called Explore.

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