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New Agent Workspace does not default back to Internal Note after sending reply
Zendesk Luminary
Data ultimo post: 13 nov 2020
After switching over to the New Agent Workspace when an agent submits a public reply in a ticket, the box defaults/stays on public reply instead of private note. Prior to the New Agent Workspace, when an agent would submit a reply the box would stay/default to private note.
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2 commenti
Bruno Azevedo
i have the same issue
1
蘇詩婷
Me too.
Please improve it.
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