Does Zendesk Support OpenID Connect?

Hello Caroline Kello

In august 21 you said : We agree that this is a standard that we need to adopt and have OpenID Connect on our 9-month roadmap.

Do you have news about that ? It's an important constraint

Tks a lot

Hi pascal.halajda

First of all, thanks for you feedback and participation through Zendesk Community. My name is Barkha , I have taken over some of the Zendesk Authentication capabilities, and OIDC is part of that. I have emailed you on this topic. Will wait to hear from you. Thanks again.

Hi Diego Martin

First of all, thanks for you feedback and participation through Zendesk Community. My name is Barkha , I have taken over some of the Zendesk Authentication capabilities, and OIDC is part of that. I have emailed you on this topic. Will wait to hear from you. Thanks again.

What is the state on this? If there has been some progress could you please share your plans and roadmap? If not, explain why you think a widely supported standard is not important to you...

One more person waiting for OpenID support here.......

@... any updates on the roll out is there an EAP? 

Hi Christopher Boerger

Thanks a lot for your question, this feature is under consideration, we are working through the early designs.  

Hi Magdalena Luz

Thanks for your question, OIDC is a crucial part of our roadmap and this feature is under consideration, we are working through early designs. Roadmap wise we are committed to provide best and secure Authentication experiences. In the past few months we have heavily invested in Multiple SSO connections to allow multiple SSO instances to connect to one single Zendesk instance so that your comapny's agents, BPO agents and your end users all can login to Zendesk using SSO. We have recently closed EAP for it and looking forward to its GA. It was a Huge undertaking and many customers are looking forward to it - I would love to show you demo of that if your organization also has similar use case. Besides that we are also committed to enhance user experience for login UIs for Zendesk Native Authentication (UserName/ Password). We appreciate your feedback and engagement through community. Thanks a lot. Please feel free to email me barkha.bhatia@zendesk.com in case you have more questions.

Any update on this? Looking for this for our set up as we are unable to use any of the others. 

Creating a new update for this thread to help keep people up to date. We appreciate everyone's feedback. At this time, OIDC is not currently on our short term roadmap. We still believe supporting it is important, but have chose to focus on improving the configurability of our authentication options for all users before expanding the kinds of options we can support. I'm sure this is frustrating for some, especially those paying attention to this thread. Prioritization is hard, but we're confident that our upcoming releases will add the most value to the most of our customers. When we are able to confirm that we have more concrete and immediate plans, we'll update again.

@... would also be very interested to get feedback on the OIDC part as our application already supports OIDC and we would like to integrate with Zendesk

Hey folks, stepping back in as Barkha's no longer at Zendesk: we're in active development for supporting OIDC as a custom SSO configuration, alongside SAML and JWT. We'll be opening this up for a public Early Access Program in Q1 '24. I'll be back to update this post once it's available and it'll also be announced on Current and upcoming Zendesk betas so make sure to follow that article. 

That's great news. Thanks for the update!

Fantastic, thank you @Caroline Kello