Ricerche recenti
Nessuna ricerca recente
Can we keep the ticket's status as NEW after assignment until Agent manually updates?
Non pianificato
Data ultimo post: 26 ott 2010
Currently when we assign a NEW ticket to an agent the system automatically updates the status to OPEN. Given our workflow this is not practical so I need to know if there is a way to keep the status of a ticket as NEW until the assigned Agent manually changed it to Open.
19
55
55 commenti