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Unable to write in a chat ticket (Workspace Agent mode)
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Data ultimo post: 23 set 2021
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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Ricerche recenti
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Data ultimo post: 23 set 2021
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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1 commento
Adrian Joseph Magboo
Hi Juan!
It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the ticket. More details here about answering messages in Agent workspace.
I hope this helps.
Regards,
Adrian
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