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Trigger setup menu opens old settings

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Meg Gunther

Data ultimo post: 26 ott 2021

Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will sometimes open in the old window with the orange side bar, inside of the current admin center window. 

I have done a few tests and have noticed that on our instance you can either start a to configure a new trigger and then click cancel and when you go to add a new one it will load the other menu... or if you just add two new ones in a row.

I have not noticed any change in how things are saved or work so i don't assume this is anything high priority just wanted to mention it. 

I have a screen recording if you need you but it doesn't look like I can attach here.

 

Thanks, 

Meg

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    Pedro Rodrigues

    Community Moderator

    Hi Meg Gunther, are you still seeing the described behavior? I did notice a couple of similar issues in my account some time ago (I'm assuming it's related to the migration to Admin Center).

    For a couple of times the page subdomain.zendesk.com/agent/admin/triggers/ (Zendesk Support) content was being loaded within the new page subdomain.zendesk.com/admin/objects-business-rules/rules/triggers/ (Admin Center).

    Everything's looking good on my end, though, so if your issue persists you should probably get in touch with Zendesk Support.

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    Meg Gunther

    I can't recall if I had noticed it in the last week. I will say it feels better to know someone else was also seeing this. I think it stopped shortly after this i added several new triggers and never once reverted to the old menu. 

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