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Allow pop-up for Agent to create ticket

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Margaret Boisvert

Data ultimo post: 19 nov 2021

Having to fill in all the information in the small fields on the left side bar can be difficult.  It would be great to allow a pop-up window with the same fields available to fill in.  Or to view a ticket for that matter.  It can be very difficult to read the fields on the left side bar

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    Budke, John

    I was just going to enter a suggestion for this too!!  Being able to move the fields around so that one doesn't have to scroll the left-side column would be excellent. We have a  number of custom fields and on some (most) forms can't see them all w/o scrolling down.

    One of the biggest features that's missing.  I like the idea of a pop-out form as an option, but the ability to have some customization over the agent workspace layout would be optimal IMHO.

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