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Zendesk Dark Theme
Data ultimo post: 17 dic 2021
I know this has been asked and answered more than 3 years ago, however I feel this needs attention now that dark theme is available for the android app.
"Zendesk is excited to announce that we have launched dark mode in our Android Support mobile app. The update is live in the Google Play store" -Zendesk Support Team
Additionally, Zendesk themselves understands that the 3rd party solutions are not sufficient.
"We realize that these workarounds aren’t the ideal in-product solution you were seeking; product development is always a process of strategic prioritization amongst many ideas and requests, and unfortunately we can't fulfill every one. These workarounds should help, and we thank you for sharing your feedback with us." -Zendesk Support Team
So can we have a native dark mode for Zendesk browser? Thanks!
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6 commenti
Ufficiale
Shawna James
Hey everyone, I am thrilled to let you know that our Product Team has heard you and is taking on this project in 2024! Please review this Community thread with the official update from our product managers. I am going to close this thread for comment so that we can consolidate responses to this feature request. Please note that your feedback and use cases have been noted.
Thank you for being valuable Zendesk Community members!
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Sydney Neubauer
Agreed! I used a third party but it made it impossible to see popout hints as they are not text that can be inverted.
It was also difficult to see the difference between public and internal note comments with the third party app. Eventually, I had to revert back so I could do my work properly. But not at a cost to my migraines
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Andrew Paterson
This is a real issue for our agents who work night shift, there are third party solutions but they are not fit for purpose.
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Morgan Evans
This is also a big issue for those of us that have light sensitivity and work with both ZD and the Knowledge Base made by ZD. Even using the third party Chrome extension for the support app makes it so switching between that and the KB is murder on my eyes and gives me headaches, so I have to resort to turning the brightness way down on my monitor and just use it without the extension.
1
Dustin Garonzik
Not sure why Zendesk doesn't have dark mode built in and is relying on third party apps for their own system? SOS Product managers to put this in.
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Brandon Fuhrer
I would really like to see a Dark mode Theme, the free options they shared on the old post are not free anymore there is a charge to use them.
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