Using search api to find end user details (using emaiid as query parameter)
Data ultimo post: 06 gen 2022
Hi Team,
We are trying to search user in zendesk system using user email through Zendesk API.
The curl command for the search API is as bellow:
curl "https://MYDOMAIN.zendesk.com/api/v2/search.json" \
-G --data-urlencode "query=email:XXXX@MYDOMAIN.com" \
-v -u steve@MYDOMAIN.com/token:----some-----secret-token---here
This sometimes gives result for some of the emails but not for some other emails.
Example emails which exists in zendesk but does not give any result when searched using above curl command:
user+1@mydomain.com (does not work)
user+3@mydomain.com (works)
user@mydomain.com (does not work)
Can someone suggest what are we missing in the curl command ?
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15 commenti
Tipene Hughes
Hi Chandrajyoti Das,
Sorry for the delay in getting back to you!
Can you try URL encoding any special characters in the local-part of the email address i.e user%2B1@mydomain.com in place of user+1@mydomain.com. Also, the wildcard operator does not work for email hence why you would have received no responses for query="Chandra*.
Let me know if this helps!
Tipene
0
Chandrajyoti Das
Hi Tipene Hughes,
Any update on this?
0
Chandrajyoti Das
Also I tried bellow query :
curl https://banknovo.zendesk.com/api/v2/search.json?query=“Chandra*” -v -u steve@MYDOMAIN.com/token:----some-----secret-token---hereThis also didn’t give results.
So can I get some other solution on this?
0
Chandrajyoti Das
Hi Tipene,
I tried as per your suggestion, but result is same...
Is there any other way?
0
Tipene Hughes
Hi Chandrajyoti Das,
Thanks for reaching out!
First thing I'd suggest trying is adding the type keyword to explicitly declare that you're wanting to search for users:
Let me know if this helps!
Tipene
0
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