Banning users in messaging

+1 

We also need the ability to be able to ban abusive users.

Dear Community

Thanks for your feedback and upvotes. This feature has been prioritized and is on our 2024 roadmap.Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,

Naina 

Zendesk Product Management

Please add this banning/ filter feature

Absolutely a needed feature

We have had instances where our staff members have received racially abusive messages, and we are not even able to block them. Is there any update on this? It's a key feature that is missing.

Arpan Nagdeve Shawna James - do we have an update with this feature request for messaging? We will really appreciate if we can have this feature like in Live Chat that we can easily ban visitor.

Eagerly awaiting this feature. Any news on where it is at or if it is on a roadmap yet?

Obviously, suspending requesters (by email address) is still possible, but this does not stop requesters from creating multiple requester profiles by using unique email addresses. We anxiously await the ability to ban via IP address.

1263082075849 - Will we be notified of implementation of this functionality here?

Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.