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Prevent Agent Status Change If Another Agent Is Not Available
Data ultimo post: 03 feb 2022
Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for all agent from a department/group to be unavailable during operational hours.
It would be great if the system would allow us to put a block in place to say that agents are unable to change their status to unavailable during operational hours if there is not another available within the group/department to accept the chats meaning at least 1 agent from each department must be online at all times.
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1 commento
Giga Paitchadze
i'm also curious of this feature req
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