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tracking office access with vaccination status
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Data ultimo post: 11 feb 2022
Looking for a viable way to track office access with vaccination status.... pretty much ruled out Zendesk as a possibility, but I love Zendesk so thought I'd put it to the community what they might be doing for finding some sort of hybrid WFM to track covid (who has vaccination/booster) and office presence/tracking. Preferably some Zendesk magic.
Thanks
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Shona
I would add to the above comment.
We are needing Team Leaders to report the vaccine status of their staff to us so it can be recorded. We simply need the date it was sighted, by whom and if it is a vaccination certificate or a medical exemption.
Do to the privacy of this information. Once the information has been transferred to our main database we need this sensitive information redacted completely from the ticket.
Does anyone have any ideas on how we could do this?
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Dave Dyson
Fwiw, there are a number of Workforce Management solutions that integrate with Zendesk: https://www.zendesk.com/marketplace/apps/?query=wfm
Shona, Zendesk does offer ticket redaction functionality: Redacting ticket content in the Zendesk Agent Workspace
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Shona
@...
Thanks Dave. I was hoping to use Ticket Fields to collect the information, so that it can be easily exported.
Can you redact information that is sitting in a ticket field?
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Dave Dyson
You can just remove information from a ticket field – redaction is necessary for ticket comments and attachments because those are normally not editable.
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Shona
Thanks @.... I believe if you look at the ticket Event History you would still be able to find what information was first put into a Ticket Field. Therefore for security and privacy, someone could still find the information if they needed to.
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Dave Dyson
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