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Agent must not be able to change his email address
Data ultimo post: 04 mar 2022
We had an agent who accidentally overwrote his own email address with another.
Thus, he locked himself out and authorized a foreign person.
Requirement: It must not be possible for team members to change their email address.
Only admins are allowed to make such mutations.
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3 commenti
Ufficiale
Tom Dupuche
Thanks for the feedback Michael.
I'll raise this internally for investigation.
Regards,
Tom Dupuche
Zendesk Product Manager
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Dale Steinbacher
Have there been any updates on this issue? We have similar issues and would like to limit this functionality to system admins only.
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Shane Boyce
I use SSO for log in. When my users do this, they are completely locked out.
Being able to change your own information as a non admin required for log in creates a perverse agent incentive. An agent can “accidentally” overwrite their email and now no longer be able to work.
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