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Search results in the help center are not exact enough.

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Ronja Sindek

Data ultimo post: 08 mar 2022

Search results (German) are not exact enough. We have problems with stemming (words with similar ending are all shown as search results (=400 articles). We had as a solution the app "Algolia Search" but unfortunately they don't search community posts. Does anyone have similar experiences and a tip for a good search result improvement. 

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    Bry Fitzgerald

    Zendesk Customer Care

    Hey Ronja! If you're needing to optimize Help Center searches, I'd recommend taking a look at our article About Help Center end user search, where we discuss how searches are weighted, and what can be done to improve accuracy. I'd also recommend reviewing our article Best practices: Measuring and optimizing your self-service channels, where we discuss how to measure your Help Center's activity.
     
    If you have a moment, I would encourage you to share your feedback about Help Center search stemming within our own Community.

    It may also be worth reaching out to Algolia. Their website states that their code is open-source, so I'm wondering if it's possible for them to connect their search engine to our Unified Search API, which will search both Articles and Community Posts.

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