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Need to be able to know who have visualized a ticket.

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João Pedro Ougano•

Data ultimo post: 11 apr 2022

I need to be able who has already visualized a ticket. It helps understand if an agent chooses not to handle that specific case. It comes in handy once an organization doesn't use play mode to assign tickets to the agents. 

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    Tommy

    Yes, even with Play mode agents are able to skip tickets 

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