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Notify agent on incoming call source IVR or brand phone number

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Felipe Soares

Data ultimo post: 21 apr 2022

We have a small support team, but we would like to offer our customers a customized response, but currently it is not apparent that I can notify the agent of why the call reached them if they are supporting multiple departments or brands. Could it be implemented either a visual or audible queue before the call is answered so the agent can have the appropriate response to the caller?

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