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messaging sdk doesn't open when user tap notification from app quit state
Data ultimo post: 26 apr 2022
Hi Zendesk support team,
I am using android messaging sdk (v2.3.0). The issue is the sdk doesn't open when user taps zendesk notification from quit state. it is working well on background and foreground state but not on quit state. Is it app developer responsibility or sdk issue?
Thanks
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7 commenti
장우전
Is there any updates here?
When user taps a Zendesk notification received from foreground or background state, then ConversationActivity started, but MainActivity started from quit state.
Is there any differences between when displaying notification by app state on NotificationProcessor.displayPushNotification? Eric Nelson
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Eric Nelson
Unfortunately we don't support React Native so I'm not going to be able to assist with debugging this. I'm going to leave this post open though to see if anyone from the community can assist.
Apologies!
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La Win Ko
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La Win Ko
Hi Eric,
I use custom MessagingService, but didn't change much from the documentation. Also, I am using in react native project FYI.
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Eric Nelson
We patched an issue with this in the 2.3.0 release. If you're still experiencing it, we'd need to take a closer look. Can you share the code snippets of your push notifications implementation?
Thanks!
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La Win Ko
Hi Eric Nelson
yes correct
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Eric Nelson
To confirm, you're saying that when the app is killed and a user clicks on a push notification it isn't opening the messaging UI?
Thanks!
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