Ricerche recenti

Nessuna ricerca recente

zChat.removeTags cannot remove tags when using Agent Workspace

image avatar

test user

Data ultimo post: 11 mag 2022

zChat.removeTags didn't work in my custom Chat Widget.

It seems issue of Agent Workspace.

Flow

1. Add Tag and start chat → A ticket with "zopim_chat" and "test_tag" tag will be created.

zChat.addTag(['test_tag'])

2. Finish chat by zChat.endChat()

3. Reload browser and initialize chat widget

constructor() {
  zChat.removeTags(['test_tag'])
}

4. Start chat without adding tag

→ A new ticket with "zopim_chat" and "test_tag" tag will be created.

Conditions

 - Using Agent Workspace

 - Start chat again in a short time from same browser (Not same session? but something is same)

0

3

3 commenti

Data
    image avatar

    Ayush Upadhyay

    Zendesk Product Manager

    Hi test user, 

    I am sorry that this did not work for you. To investigate further, we would need your account and possibly assumption access.

    May I request you to drop us a note at support@zendesk.com and we can take it further from there?

    Regards,
    Ayush

    1

    image avatar

    test user

    Hi Ayush,

    The email is no longer supported. Could you tell me other method to share my account?

    Best Regards,

    Tokutoku

    0

    image avatar

    Ayush Upadhyay

    Zendesk Product Manager

    Oh, apologies.

    On this page or on the website https://support.zendesk.com/hc/en-us, you have an option to start a conversation (through the Messaging Bubble on the bottom right) and then share the same details. That will create an internal ticket for us to ask more details.

    Regards,

    Ayush

    1

    Accedi per aggiungere un commento.

    Non hai trovato quello che cerchi?

    Nuovo post