Cannot use API to set values for ticket fields if it is drop down menu

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Sunny Wong

Data ultimo post: 09 giu 2022

When we use API to update the ticket fields, we cannot update the fields when the fields are dropdown menu (selected from a list of pre-defined values) 

If the field is free text, then we can use the API to update the value.

May I check if this is intended? is it possible to update the ticket fields using API if they are dropdown menu? 

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