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Add an undo and recall button to Agent Workspace
Data ultimo post: 01 lug 2022
1. If there is an undo button, when agents edit the content of reply, they can press this button back to previous content.
2. If there is a recall option that after agents send replies, they can recall this message within a certain time and edit the content again, it would be very helpful!
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4 commenti
Marcin Miodek
I was searching for something similar and randomly found this, maybe you can use it?
https://www.zendesk.com/marketplace/apps/support/195694/cancel-ticket-submit/
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Martin Cubitt
It would be great to have this as part of the standard product. Would be a great feature.
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Tattie Petts
It would be great to see this feature. Would love to have this apart of the ticket support system of Zendesk. Thanks!!
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Maliha Bhola
Agreed! This would be good
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